Dear Madam, 
Dear Sir,

We are pleased to announce the official launch of the collaboration between ECCCO (The European Confederation of Contact Centres Organisations) and CCI (Call Center International Magazine).
This means that as from now CCI becomes the official magazine of ECCCO.

The main objective of this collaboration is to provide all Customer Contact Centres professionals in Europe and in the rest of the world a real information channel regarding the customer contact centres sector. This collaboration offers a variety of documents and information such as white papers, networking opportunities, local and international events, case studies, user profiles, (research and experts statements), and also a wide range of relevant knowledge of the customer contact industry locally and internationally.

In addition, through this collaboration top experts in the field from all over the world will share their expertise and contribute to the learning experiences of our readers by offering information with interesting content as well as invaluable manuals and other resources.

In other words, this collaboration is a unique project, based exclusively on knowledge and content from the sector for the benefit of the customer contact centre community and plays the role of a tool for accessing the full range of related information regarding the global customer contact centre sector.

ECCCO is a non-profit association that will promote the interests and needs of the European contact centre industry.

• Promote the exchange of knowledge and information - Promote the profession and recognition of Contact Centre Management - Provide representation to Regulatory bodies - Act as a collective to influence the appropriate legislative bodies.
• Provide information and education to its members - Promote co-operation among its members.
• Develop and promote European quality standards for the cc-industry - Promote a European Contact Centre Award

Gabler is an internationally prominent science publishing house and renowned offerer of specialized publications in Europe, with over 60 publishing houses in approximately 20 countries in Europe, Asia and the USA and more than 5000 coworkers worldwide. We publish about 2000 magazines and more than 6500 new books annually.

Market leading Gabler publications for the European market are
Call Center Profi and CallCenter INTERNATIONAL (CCI).

• Build strong CallCenter INTERNATIONAL (CCI) readership relations with subscribers and ECCCO associated members
• Build a fruitful cooperation with ECCCO and its associated national membership organizations
• Build a bridge between our readers and international call centre organizations

We warmly welcome your comments and suggestions for future ECCCO-CCI activities. Please be informed that a CCI subscription will be available for the special price of 25 Euro per year (4 issues) for each new subscriber interested in Call Center International magazine within the first year of subscription.

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Vincent Vanden Bossche

President of ECCCO