A Customer Contact Centre is a physical location using telephony and computer technology to facilitate communication between the provider of products and/ or services with the potential, current or former consumer of such products or services.
The customer contact industry is about communication. People talking to people.
A Customer Contact centre industry combines telecommunications, information systems, and customer service skills to help companies remain in close contact with present and potential customers. This objective can be accomplished in-house or through an outsourcing company .
Call Communications.be/eu, as a 360° Customer Contact Centre Management web-portal community, provides information where customer contact centre companies, divisions, departments and individual professionals across all sectors can interact having a common goal of customer / contact service excellence and continual improvement to enhance industry outcomes, with their colleagues locally, nationally and as part of an international network of like-minded industry professionals. Moreover, through Call Communications leading industry experts from around the world share their skills and contribute to our user’s learning experiences, by presenting content-rich sessions, invaluable handouts and resources. We share information and resources on different topics such as Strategy, HR/Social Legislation, Training, Technology, CRM, Quality Control, Ergonomics and Acoustics, Wellness,Offshore, Financial Incentives and so on… Quality including job openings and job candidates, matching people with jobs in our community through our online notices. The main goal(s) of Call Communications.be/eu are to be an independent informative canal for the Customer Contact Centre Industry providing, information, white papers, networking opportunities, events, case studies, user profiles, key note speakers on current issues facing the industry, content rich education, up to date and relevant local and global customer /contact industry knowledge, a portal to a global network of events, and up to date information and contacts connecting the industry. On top of this, our main objective is that everyone benefits by learning new ideas for improved efficiencies to exceed service and support goals, make new contacts in the industry for peer to peer support, and realize personal and professional growth
Call Communications.be/eu continually strives to provide a professional, responsive voice in this challenging industry and offers many benefits to contact centre industry professionals.
Call Communications.be/euusers come from a diverse mix of management roles and industries, and the Call Communications organizes a wide range of events, such as luncheons, breakfast forums, site tours, social functions to accommodate different needs and interests.
Our Vision We strive for professional customer / contact excellence and value our user base to ensure their collective achievements, innovations, and work in the industry is shared and continual improvement gained through the events, and knowledge sharing carried out through a number of relevant and effective mediums.
Our Business Mission Call Communications is to provide a web portal forum where contact centre professionals can interact with their colleagues, locally, nationally and as part of an European and worldwide network of companies, people and professional bodies.
Our web platform Call Communications is an internet community dedicated to improving the customer contact centre industry. With respected users worldwide, we promote commonsense approaches to the issues that we encounter every day in our jobs. We do this by making it easy for our users to sharing ideas and questions with other users, using our dedicated interactive community. Call Communication is designed specifically to fulfill your information needs for the customer contact center industry around the world. Our goal is to provide resources to everyone in the Customer contact Centre Industry. Whether you are a prospective an entrepreneur, or an organization needing services of a customer Contact Centre or anyone within the complete spectrum of the Customer Contact Centre industry this is the right place for you. In other words, the website is a central hub for the customer contact centre community and acts as a portal to a comprehensive range of information related to the worldwide customer contact centre industry
Our Forum Our Forum is designed to facilitate communication between customer contact center professionals. It’s a place to ask questions and find answers and a place to communicate ideas and information with others in the customer contact centre industry. Feel free to participate in any of the discussions threads on the forum, or start your own.
Our Newsletter Our 360° “Customer Contact Centre Management”newsletter contains and deliver relevant and high added value information to the whole community. Our 360° Customer Contact Centre management newsletter is delivered to our users community via email every three months. If you would like to automatically receive the 360° Customer Contact centre management newsletter as soon as it is published please subscribe here
Our Advertising package Our web-portal platform coupled with our 360° Customer Contact Management newsletter is a very effective advertising and marketing vehicles for suppliers and vendors to the contact centre industry (please consult our sponsor’s file presentation). Our large subscriber base allows contact centre vendors and suppliers to reach their target market directly, quickly and effectively by example by buying pages of the website and by managing it all by themselves. Moreover you can also become a user of our web-portal platform. Therefore please learn more through the following email address: info@callcommunications.be
Our Customer contact visits program/International study visits 360° Customer Contact Management can arrange customer contact centre visits to user’s site on your behalf. This can be done by contacting us and discussing your requirements for a visit and we will then shortlist potential sites for you. We also will run events to member sites that include a tour of the customer contact centre and a presentation or discussion about different issues. Meantime, 360° Customer Contact Management maintain links with similar organizations around the world and is able to put you in touch with industry professionals globally. Many of them are happy to host site visits and we will be pleased to facilitate arrangements for you.
The access to the generic pages of the site is free of charge. If you wish to become a user of the community and to have access to the contents of the information taken again under the various headings, thank you to make contact via the following email address: info@callcommunications.be
